CAGE Codes:

0303V                                  1RHB2                                 1RY87                                 1SBH3

1SCM1                                1TR13                                  1VCY6                                 4JV14

4NCQ6                                4NGZ0                                  5706N                                 6VVB8

74HP3                                 9WJDA                                 A1658                                  B4436

Not all CAGE codes have been listed

Operating Segments: Communications technology, software, and services, consumer electronics

HQ: Santa Clara, California, United States

About Avaya

Avaya is an American multinational technology company based in Santa Clara, California that specializes in business communications. Avaya was formed during a restructuring of telecommunications company Lucent in 2000. The company rearranged many of its assets into separate entities. Avaya was a publicly traded company until 2007, when it was acquired by two private equity firms, Silver Lake Partners and TPG Capital for $8.2 billion.

In 2009 Avaya launched Aura, an integrated communications system, and acquired Nortel Enterprise’s assets for $900 million soon after. The following year, Avaya supplied converged-network equipment for the Winter Olympics, and in 2011 acquired Sipera Systems for its session border controller and unified communications security applications, as well as Aurix and Radvision.

Avaya filed for bankruptcy protection under Chapter 11 in January of 2017, listing $5.5 billion in assets and $6.3 billion in debts. As a part of monetizing its assets in this period, Avaya sold its networking business and associated products to Extreme Networks for $100 million. In 2019, Avaya entered a partnership with RingCentral to produce Avaya Cloud Office, a unified communications solution.

Products, Services, and Platforms

Products:

●       Cloud Computing

Avaya offers public and private cloud computing solutions with the latest software, self-service tools, and low operational costs. Avaya assists with installation, operation, and management of cloud platforms based upon the service agreement, and provision the equipment stack and host it on the customer’s premises or one of their data centers.

●       Unified Communications

This division includes devices and services that pertain to voice communication, project collaboration, and meetings that integrate face-to-face video calling. Phones, video devices, and associated services are available on a subscription basis.

●       Contact Center

Avaya’s Intelligent Xperiences Contact Center package provides customers the ability to choose fast and efficient self-service on channels they prefer, with help from an agent as needed. The company’s contact center systems are designed to be seamless and contact driven, and can be based out of the cloud, whether it is public, private, or hybrid, or on the business’s premises.

●       Phones and Devices

Avaya’s products in this division include desktop phones, multimedia devices, wireless handsets, conference phones, huddle rooms, video systems, headsets, and more, all with subscription-based purchasing options.

Services:

●       Services offered by Avaya include client consultation, solution design and integration, cloud adoption and migration, management, learning, and support services, and more associated with its communications technologies and products.

              

Subsidiaries/Partners

Subsidiaries of Avaya include Radvision, Esnatech, Sipera Systems, Knoahsoft Inc, Nimcat Networks Inc, Ubiquity Software Corporation, and various regional subsidiaries such as Avaya Japan Ltd, Avaya Communication Israel, Avaya Comunicación España, SL, and many more.

Competitors

Competitors of Avaya include Cisco, NEC, Unify, Huawei, ShoreTel, Mitel, Genesys, HP, Microsoft, Dell, and other providers of communications technology platforms and services.